Tenant relation with a paper trail
Requests, messages, announcements, and feedback with tenants, residents, and guests, all in one place. Internal notes stay internal.
Requests arrive everywhere
WhatsApp, email, phone, the front desk. Each channel has its own follow-up, and none of them show the tenant what is actually happening.
One channel, visible progress
Tenants raise requests in the app. Your team acknowledges, assigns, and resolves. The tenant sees a clear status, can message the team, and confirms or reopens the fix.
- Tenant-facing status that hides internal detail
- Two-way messages per request
- Announcements to a property or a building
- CSAT feedback after resolution
How it works, step by step
- 1Tenant registers
Self-registration in the app; Tenant Relation validates the account and unit access.
- 2Request comes in
Category sets priority and team. SLA starts.
- 3Team works, tenant watches
Status updates and messages, without exposing internal notes.
- 4Tenant confirms
Confirm or reopen, then rate. Auto-close after a grace period if there is no reply.
What your team sees
The Tenant App view your tenants, residents, or guests use.
Tenant Relation at a glance
Account validation
Approve, reject, suspend tenant accounts.
Messages
Threaded conversation per request.
Announcements
Draft, publish, and archive with notifications.
Feedback
CSAT scores and comments per request.
Metrics
Volume, response time, reopen rate, satisfaction.
Terminology
Tenant, resident, or guest, per property profile.
Built for real environments
BuildingVision is used in plant rooms, corridors, lobbies, and gates, not just at a desk. The apps and the dashboard are designed for that.
See your building the way your team sees it
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